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Open Settings → Restore purchases. Your subscription is tied to your Apple ID, so make sure you are signed in with the same Apple ID used for the purchase. If it still does not unlock, email us with your purchase receipt.
Subscriptions are billed by Apple, not by UpThrive. Go to iPhone Settings → your name → Subscriptions → UpThrive to change plan or cancel. Cancelling stops the next renewal; you keep PRO until the end of the period you already paid for.
Refunds are handled entirely by Apple. Request one at reportaproblem.apple.com with the Apple ID used for the purchase.
UpThrive reads your step count from Apple Health. Open iPhone Settings → Apps → Health → Data Access & Devices → UpThrive and confirm that Steps is enabled. Data may take a few minutes to appear after your first authorisation.
Open Settings → Delete my account. Deletion is immediate and irreversible. Full details, including deletion by email if you have uninstalled the app: see our account deletion page.